Our Commitment to Privacy

Sisters of Mercy Urgent Care, Inc. is committed to respecting and protecting your privacy as a visitor to our Web site at http://www.urgentcares.org. We take the issue of privacy very seriously and value the trust you place in us each time you use our services and access this Web site. This privacy statement describes the practices and policies we have put into place to safeguard your personal and health-related personal information that may be gathered and used as you visit our Web site.

Who Is Collecting the Information?

Sisters of Mercy Urgent Care, Inc. is collecting information on this Web site as outlined in this privacy statement.

What Information Do We Collect?

Automatic Collection of Information:
If you do nothing during your visit but browse through the Web site or download information, our system will automatically gather and store certain information about your visit. This information does not identify you personally and is used in an aggregate way to help us improve our Web site and tell us the number of visitors to our site each day. No information is automatically collected at this Web site.

Permission-based Collection of Information:
At different places on our site depending upon the feature you use, you may be asked to volunteer personal and health-related information such as your name, e-mail, mailing address, telephone number and health history.
The following information is collected with your permission at this Web site:

• Survey information including personal identification information
• The names and e-mail addresses of those who subscribe to our newsletter
• The names and e-mail addresses of those who use a feedback form

How Do We Use the Information We Collect?

The information we gather automatically and with your permission during your visit to our Web site is used to:

• Monitor, review, measure, and analyze Web site utilization
• Modify and enhance the Web site
• Improve the content and design of our Web site
• Determine the need for new programs and services
• Respond to your requests
• Monitor and improve our customer service efforts
• Distribute news and other health information requested by Web visitors

With Whom Will the Information Be Shared?

The personally identifiable information gathered during your visit to this Web site is not shared with any organization for any purpose.

Access and Correction of Personal Information

Opt-out of Transfer of Information
Individuals may notify us that they wish to opt-out and prevent the transfer of their personally identifiable information by sending us an e-mail to that effect at: sandra@urgentcares.org.

Review of Personal Information
Site visitors may not access information we collect and maintain about them.

Additional Use of Personal Information

Requesting No E-mail Communication

You may receive e-mail messages from us about health topics that may be of interest to you, health and Web site-related news, upcoming events, special promotions, and other relevant information. If you do not wish to receive such e-mail messages, please let us know by sending us an e-mail to that effect at: sandra@urgentcares.org.

Our Use of Cookies

We do not use any cookies to store or collect information on our Web site.

Registration for Access

Some Web sites require you to provide some personal information through a registration process in order to take advantage of certain Web site features and to access content areas. For example, a registration form might request your name, telephone number and e-mail address. You might also be asked to voluntarily provide a list of health topics that you are interested in so your Web site experienceis as fulfilling as possible.

Access to some of the features on this Web site requires registration and the disclosure of some personal information. For example:

• Access to business and industry pages may require the disclosure of professional information.
• Access to certain other features may require the disclosure of personal information.

Our Children's Privacy Policy

We are especially concerned about protecting children's privacy. We hope parents and teachers are involved in children's Internet explorations. It is particularly important for parents to guide their children when children are asked to provide personal information on line.

Our site does not feature information and services of interest to children 13 and under.

Interactive Services and Tools

Interactive services tools such as health risk assessments, health-related calculators, and other technology-based features provide Web site users with a richer and more valuable experience. The tools can provide you with information that is customized according to your personal health background and needs.

Some interactive tools may request identifying personal and health-related information in order to function. The personally identifiable information gathered during your visit to this Web site is not shared with any organization for any purpose.

Security of Communications

We have taken reasonable steps to ensure the integrity and confidentiality of personal identifiable information that you may provide.

E-Commerce, On-line Donations, and Online Shopping

At this time, we do not process credit card payments for donations, merchandise, or services on our Web site.

Advertising Servers

At this time, we do not partner with or have special relationships with any advertising server companies.

Links to Other Sites

Web sites often provide a number of links that offer direct access to other useful or interesting Web sites holding potential value to site visitors. Inclusion of the other sites by links does not imply any endorsement of the material or information on the other sites. Users are encouraged to review the privacy policy of each linked site before sharing personal and health-related information.

This site includes links to non-affiliated external Web sites. We encourage users to review the privacy policy of each linked site, as we cannot be responsible for the privacy practices of other sites.

Changes in Our Privacy Policy

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will use for these new purposes only data collected from the time of the policy change forward.

Web Site Contact Information

If you have questions about our privacy policy, or feel that this site is not following its stated information policy, please contact us.

Sisters of Mercy Urgent Care, Inc.
445 Biltmore Avenue
Asheville, NC 28801
Contact: Sandra Bishop-Ray
E-mail: sandra@urgentcares.org
Telephone: 828.254.8826

Modification Date

This privacy statement was last modified on December 12, 2002.